support

Service Department

For Service assistance Monday through Friday from 8:00am to 4:00pm Eastern, please call 248-829-2800 or e-mail service.na@drsrobotics.com. Please call 248-433-8950 to reach service after normal business hours.

The purchase of a robotic system is only the beginning of your partnership with KMT. You'll experience the convenience of total system support offered by our specially trained, professional staff:

  • 24 hour hotline for access to Shape Process Automation technicians
  • Around-the-clock access to $30 million parts inventory
  • Complete preventive maintenance services
  • Field service technical support for the entire work cell including the robot, tooling, controls, operating system and application software
  • On-site programming services
  • Retooling of existing work cells
  • Robot refurbishing
  • Remote troubleshooting available via modem and/or remote network access
  • Off-line programming and download support
  • Robot, TCP, and work cell calibration
  • Spare parts department for access to robot parts, water jet consumable parts, welding consumable parts, etc.

Our factory-trained service technicians pride themselves on their rapid response. They've earned the confidence of world-class robotic manufacturers who have authorized Shape Process Automation to provide total support for their products. We're the largest Quality Robotic Integrator in North America for FANUC Robotics.