support

Aftermarket Services

On-time system delivery is just the beginning. Your long term success is our goal. Experience The Shape Process Automation Difference.

Service Department

Shape Process Automation prides itself on its legendary customer service and support. Shape Process Automation Service professionals are available 24/7 to help with any issues concerning the robot, tooling, controls, operating system, application software or any part of the work cell.

Waterjet Technical Services

Dynamic Robotic Solutions' Waterjet Technical Services Team helps customers lower operating costs and reduce downtime. The Team provides lower-cost repairs and teaches maintenance personnel the latest machine repair techniques. Shape Process Automation stocks a full line of waterjet replacement parts (available soon via an online catalog) that have been proven over time to work as well or better than OEM parts.

Training

At Shape Process Automation we believe that proper training on the robot and process are critical elements to a successful automation project. We provide personalized application training at our advanced training center or at the customer site to give our customers the most comprehensive training in the industry.

Process Solution Center

The Shape Process Automation Process Solution Center (PSC) is designed around the customer. Our goal is to find which process best meets your needs for quality, throughput, capital and long term costs. In addition, if you require a small quantity of pre-production parts, test cuts, or a high-volume production run, the PSC can meet your needs.

Tooling and Fixtures

Shape Process Automation's Tooling and Fixture Department has the best knowledge of the special requirements for tooling of your robotic system. The department has more than 100 years of combined experience building Composite tooling, CNC cut models and tools, and CMM certified check fixtures for a broad range of trimming applications.

Part Programming

Shape Process Automation can assist you in creating the robot programs for the parts to be run on your robotic systems. We have off-line programming and CAM post-processing tools to assist us in cost-effectively assisting you with part programming.

Spare Parts

Shape Process Automation stands ready to meet your repair parts requirements. All orders for in-stock items are shipped same day when ordered before 3 pm EST. KMT’s parts usage tracking software can help identify abnormal buying volumes. Our goal is for your equipment to run at the lowest operating cost possible. We stock FANUC robot components, high pressure fittings, intensifier components, tubing, coils, spindles, laser components, and system spares.